At vilo88, we believe gambling should be a form of entertainment enjoyed responsibly. We provide comprehensive tools to help you stay in control of your betting, recognize warning signs, and seek support when needed.
We offer a suite of responsible gaming tools designed to help you manage your activity on the platform. All tools are available in your account settings and can be activated instantly.
Set daily, weekly, or monthly deposit caps to control how much you add to your account. Limit reductions take effect immediately, while increases require a 7-day cooling-off period to prevent impulsive decisions.
Configure automated alerts that notify you when you have been logged in for a specific duration. Regular breaks help maintain perspective and prevent extended sessions that can lead to loss of control.
Receive pop-up reminders at intervals you choose, displaying how long you have been playing and your net win/loss for the session. This transparent feedback helps you maintain awareness of your activity.
Take a short break from the platform by activating a time-out. Choose from 24 hours, 72 hours, 1 week, or 1 month. Your account will be temporarily suspended during this period, giving you space to reset.
If you need a longer break, you can self-exclude for 6 months, 1 year, 5 years, or permanently. During exclusion, you cannot access your account, and all marketing communications will be suspended.
Set a maximum loss threshold per day, week, or month. Once reached, you will be unable to place additional wagers until the next period begins, protecting you from chasing losses.
Log in to your account, navigate to Account Settings > Responsible Gaming, and configure your preferred limits. Changes to deposit and loss limits take effect immediately for reductions and after a 7-day cooling-off period for increases. Self-exclusion requests are processed instantly and cannot be reversed during the exclusion period.
Problem gambling can affect anyone. If you notice any of the following signs in yourself or someone you know, it may be time to seek help:
If any of these resonate with you, please reach out to our support team or use the self-exclusion tool immediately. Early intervention is key to preventing gambling from becoming a serious problem.
If you feel that gambling is negatively affecting your life, you can request immediate account suspension by contacting our 24/7 support team. No questions asked, no waiting period — we can lock your account within minutes.
Our agents are trained to handle self-exclusion requests with care, discretion, and urgency. Your wellbeing is our priority.
You are not alone. Professional help is available 24/7 through independent counselling organisations that specialise in problem gambling support.
Contact our customer support team any time via live chat or email. We can assist with applying limits, activating self-exclusion, or answering questions about responsible gaming tools.
If you need help beyond our platform tools, consider reaching out to professional counselling services in Indonesia that offer confidential support for problem gambling.
Learn more about responsible gaming practices, understand the odds, and access guides on setting healthy limits through our FAQ and educational content.
vilo88 operates a strict 21+ only policy. All users must be at least 21 years of age to register an account, deposit funds, or place wagers. Underage gambling is illegal and strictly prohibited on our platform.
We employ robust age verification procedures during the Know Your Customer (KYC) process, requiring government-issued identification to confirm your date of birth. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds forfeited, and the matter reported to the relevant authorities.
Parents and guardians: We encourage you to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has accessed our platform, please contact us immediately at [email protected].
Adults Only
Age verification required before withdrawal
Gambling should be a fun, recreational activity — not a way to make money or solve financial problems. To keep your experience positive and enjoyable, we recommend following these best practices:
If you find yourself gambling primarily to win money rather than for enjoyment, or if losing causes you significant stress, it may be time to reassess your relationship with gambling. Reach out for support if you need it.
Our support team is available 24/7 to help you activate limits, request self-exclusion, or answer any questions about staying in control while you play.